Reference

How slot22 Handles Your Information

Your account, payment details and activity are protected under our privacy framework, which depends on local law where you're based.

Account encryption standardPayment data isolationNo data sharing without consent
slot22 How slot22 Handles Your Information
REACH OUT ANYTIME

Contact Us About Your Privacy

Team online

Live Chat

Our support team answers privacy questions daily from 08:00 to 23:00 Jakarta time. Open the chat widget in the bottom right of your lobby to ask about data access or deletion requests.

Email Support

Send privacy inquiries to [email protected] and expect a reply within 24 hours. Include your account email and the specific data you want to review or remove.

Account Settings

Log in to your account, go to Settings > Privacy & Security, and manage your communication preferences, cookie settings and data sharing options directly.

HOW WE PROTECT YOU

Security and Data Handling Behind the Scenes

Encryption Standard

All data between your device and our servers uses 256-bit SSL encryption, the same standard banks use. Your payment credentials are never stored on our site; they're tokenised and sent directly to DANA, OVO, GoPay and QRIS processors.

Password Security

Your password is hashed, not stored in plain text. If you forget it, reset via email verification. We recommend a strong mix of uppercase, lowercase, numbers and symbols to keep your account safe.

Session Management

Your session times out after 30 minutes of inactivity on shared devices. On personal devices, you can stay logged in longer. Log out manually from any untrusted computer before you leave.

Fraud Detection

We monitor withdrawals for unusual patterns, sudden location changes or large transfers out of character with your account history. Extra verification steps may apply; these keep your funds safe.

Data Retention

Account records stay with us for as long as your account is active, plus a legal hold period. Deleted accounts have their personal data purged after 90 days, where local law permits.

Request Changes Anytime

Update your contact info, payment method or privacy settings directly in your account. For data deletion or export, open a support ticket and our team will verify and process within 7 days.

Privacy Questions Indonesia Players Ask

No. We never sell your personal information to third parties for marketing or any other purpose. Your email, phone and deposit history stay private unless you consent to updates from us in your notification settings. Marketing emails are optional and you can opt out anytime.

Transaction records are stored for the duration of your account plus a minimum legal hold. Withdrawal records stay on file for your reference and ours; deleted accounts have data purged after 90 days, depending on local law requirements and regulatory holds.

Yes. Go to Settings > Privacy & Security > Data Export and request your file. We'll compile all your personal data, account history and transactions into a downloadable format within 7 business days and send it to your registered email.

No. These payment details are tokenised and processed directly by DANA, OVO, GoPay and QRIS. We store only a reference token, not your actual account numbers or card data. This keeps your payment methods secure and separate from our systems.

Open a support ticket requesting permanent deletion. We'll verify your identity, process the closure and purge personal data within 90 days, where local law permits. Transaction records required for regulatory compliance are retained but de-linked from your name.

Yes. We use cookies to remember your preferences, keep you logged in and detect fraud. You can disable non-essential cookies in your browser settings without losing core functionality. See our cookie policy in account Settings > Privacy & Security for a full list.

Reach our support team via live chat (08:00–23:00 Jakarta time), email [email protected], or Settings > Privacy & Security. For data access requests or complaints, include your account email and specific concern; we respond within 24 hours.